Terms & Conditions

Orders received by 11 pm GMT on working weekdays (Monday to Friday) will usually be dispatched the following working day. This will not be the case if you have entered a preferred day or week that is not ‘next day’.

Goods ordered on a Saturday or Sunday will be dispatched on the next working day (Monday) unless a preferred date has been entered.

It is the customer’s responsibility to check their order before confirmation.

Supply of Goods

Web O S Trade reserves the right to refuse the supply of goods at its discretion.

If for any reason that goods may take longer than 30 days to be in your receipt we will notify the customer. If this unusual event arises then you have the choice to either wait for the goods to arrive or request a complete refund.

We will illustrate clearly the period in which any special offers are to start and for which time they must terminate.

These terms and conditions are subject to change at any time without prior notice to you.

Missing Parts

If any parts are missing from your products this must be reported to Web O S Trade within 7 days of receipt of order. Notification of missing parts over 7 days from the date you sign for the products will not be accepted.

Out of Stock Items

In the event that the product you requested is out of stock, you will be contacted by email and either offered another product or told when it will be in stock again. It is your decision to either accept the alternative product, await delivery of the product ordered, or cancel the order. Until we receive written (email) confirmation of your decision, your order will be held over.

Faulty Products

In the unlikely event that your products are faulty we would like to apologise for any inconvenience caused. In the first instance, you should complete our online returns form, which will notify us of your problems. At the same time, we need to see photographic evidence of the fault, before we issue a replacement.

Please email photographs to us as proof of the fault. If you cannot email a photograph the goods must be returned before a replacement can be issued. The goods must be returned in their original packaging with all relevant parts included. If no replacement is required and the fault is confirmed a full refund will be issued. Refunds will be issued via your original payment method.